Refund Policy

Overview

This policy covers refunds for bench assessment services, hashrate verification, and facility matching consultations provided by System Ashfield Mining Review Co., Ltd. It does not cover hardware purchases, hosting contract deposits, or freight charges — we do not provide those services.

Assessment Booking Deposits

Assessment bookings require a 30% deposit to reserve a bench slot. Deposits are refundable under the conditions below.

Full Refund Eligibility

You receive a full deposit refund when:

• You cancel more than 72 hours before your scheduled intake date
• We cancel your booking due to lab equipment failure or staff unavailability
• We determine at intake that your hardware falls outside our service scope (e.g., below 0.05 TH/s minimum) before testing begins

Full refunds are processed within 10 business days to the original payment method.

Partial Refund Eligibility

A partial refund of 50% of the deposit applies when:

• You cancel between 24 and 72 hours before scheduled intake
• Units arrive damaged by courier after leaving our lab and you choose not to proceed with a rescheduled test

Non-Refundable Items

The following are not refundable:

• Cancellations less than 24 hours before scheduled intake
• Completed assessment reports — once burn-in begins and data is collected, the service is considered delivered
• Rush processing surcharges after rush service has commenced
• Courier return shipping fees billed at cost
• No-shows without prior notice — deposit forfeited entirely
• Consultation sessions after the 60-minute session has occurred

Work Already Started

If burn-in logging has started on your units, the assessment fee (including deposit applied toward balance) is non-refundable even if you request early termination. We may, at our discretion, deliver partial data collected to date without a refund.

Rescheduling

One free reschedule is permitted if requested more than 72 hours before intake. Additional reschedules incur a ₩30,000 administrative fee. Rescheduling within 72 hours of intake is treated as a cancellation under the rules above.

Refund Process

1. Email info@system-ashfield.click with your booking reference, payment date, and reason for refund request.
2. We confirm eligibility within 3 business days.
3. Approved refunds are processed within 10 business days.

Refund Method

Refunds are returned to the original payment method used for the deposit or balance. Bank transfer refunds within South Korea typically settle in 3–5 business days after processing. International transfers may take longer depending on intermediary banks.

Disputes

If you disagree with a refund decision, contact us with supporting documentation. Unresolved disputes are subject to the governing law provisions in our Terms of Service.

Contact for Refund Requests

Email: info@system-ashfield.click Phone: +82 51 0000 4263 Address: Office 8, 42 Test-daero, Nam-gu, Busan 00000

Effective date: 1 January 2026